Sarto Refund Policy

Last updated: August 6, 2026

This policy explains when we refund a Sarto subscription and how to ask for one. It forms part of our Terms of Service and is offered by BEAST LABS, SLU, the provider of Sarto.

1. Where you bought decides who refunds you

Bought in the iOS app. Apple sold it and Apple issues the refund. Use Apple's refund process. We cannot issue an App Store refund ourselves and Apple decides these under its own policies. If Apple refuses one you think is fair, write to us anyway and we will see what we can do.

Bought on the web. Paddle sold it as our merchant of record and issues the refund on our instruction. Email [email protected] and we will arrange it. You can also contact Paddle directly through the receipt they emailed you.

2. Your statutory rights come first

If you are a consumer in the EU, the EEA, or the UK, you normally have 14 days to withdraw from a contract made online. For digital content delivered immediately, that right ends once delivery has begun with your express consent, which is what starting a subscription and running your first tailoring does. Nothing in this policy limits a right your own country's law gives you and that cannot be waived.

3. What we actually do

The section above is the legal floor. This is our practice, and it is more generous than the floor:

You have not used it. Within 14 days of your first payment, if you have not generated a tailored resume or cover letter, we refund in full and do not ask why.
You used it and it was not what you wanted. Within 14 days of your first payment, tell us what went wrong. We usually refund, and either way your answer improves the product.
A renewal you did not mean to pay. If you intended to cancel and were charged anyway, contact us within 14 days of that charge and we refund it.
You paid twice. If the same account ends up subscribed both in the app and on the web, we refund the overlapping period on the web subscription. You never need both, and one covers every platform.
We failed. If Sarto could not deliver what you paid for and we could not fix it, we refund. This one has no time limit.

4. What we normally do not refund

A period you used fully, and a subscription you cancelled part-way through, since cancelling keeps your access until the end of the period you already paid for. Requests that arrive long after the charge are harder for us to place, though it is still worth asking: this policy sets our normal practice, not a rule we enjoy applying rigidly.

5. Cancelling is not the same as refunding

Cancelling stops the next charge and leaves your access running until the end of the period you have paid for. It does not return money already taken. To cancel a web subscription, open Settings in the web app and choose "Manage subscription". To cancel an App Store subscription, use your Apple ID subscription settings. Deleting your account also cancels a web subscription automatically.

6. How the money comes back

Refunds go to the payment method you used, in the currency you were charged. Once we instruct Paddle, the refund is issued within one business day, and how long it then takes to appear on your statement is up to your bank or card issuer, typically five to ten business days. App Store refunds follow Apple's own timing.

7. Please talk to us before a chargeback

If something went wrong with a payment, email us first. A chargeback closes your access immediately and takes weeks to resolve for both of us, and almost everything people open one for is something we would simply have refunded.

8. Contact

[email protected] · BEAST LABS, SLU, Avinguda Verge de Canòlich 124, Sant Julià de Lòria, AD600, Andorra